Getting Website Inquiries into Leads

Your website’s contact form already emails you when someone fills it in. Point that email at your Leads address instead, and each inquiry appears in Leads by itself.

Step A: Turn on your Leads address (Admin)

1. Go to Settings → Integrations and click Leads.

   

2. Turn on Receive leads by email.

3. Click Copy next to the Address. It looks like f2d87c6546a84bb1@leads.homewatchit.com.

This address is only for your company. Anything emailed to it becomes a lead. If it can’t, you are told (see Forwarding emails below).

Step B: Make sure your form asks for a name

Your form should have a Name field (or First name and Last name), plus an email or phone field. Then each inquiry becomes a lead straight away.

An address field is helpful but not needed.

Step C: Send your form’s emails to the Leads address

Squarespace

1. Open the page with your contact form and click Edit.
2. Click the form, then the pencil icon.
3. Click the Content tab, then Email Notification.
4. Remove your own address and paste your Leads address.
5. Click Save, then save the page.

Squarespace allows only one email address per form. From now on, you are told about new inquiries by the New lead email from Home Watch IT instead. It goes to your company’s primary user.

Idea

Want the form emails yourself too? Keep the form sending to your normal email address. Then, in your email program, set up a rule that automatically forwards those form emails to your Leads address. You still get every inquiry, and each one also becomes a lead. Nothing can be lost.

Wix

1. In Wix, add your Leads address as a new Contact. Wix only sends form emails to contacts.
2. In your Wix dashboard, go to Automations.
3. Find your form’s notification, click More Actions → Edit.
4. Click Send an email, then Show additional settings.
5. Under Recipients, click Edit and add the Leads contact. Click Apply, then save.

You can keep your own address on the list too.

Any other form

If your form can email its submissions, give it your Leads address.

Step D: Test it

Fill in your own form with a test name. Within a minute or two it should appear in Leads as New. Delete the test lead afterwards.

Forwarding emails to your Leads address

You can forward any inquiry email to your Leads address.

• Form emails (from Squarespace, Wix and so on) are read automatically. The lead appears as New.
• Any other email, for example a personal “Dear ABC Home Watch…” message: Home Watch IT reads it with AI and creates the lead, marked Needs review. Open the lead, check the details, and click Save. Saving clears Needs review.
• If no lead can be created from an email, your company’s primary user gets an email called We couldn’t create a lead from an email, with the original message. Add the lead yourself with Add lead.

Nothing is lost without you being told.

Tips

• A lead that arrives without an email or phone is also marked Needs review.
• If a stranger finds your Leads address and sends junk, turn Receive leads by email off and on again. You get a new address, and the old one stops working. Update your form with the new one.

Frequently Asked Questions

I set it up but nothing arrives. Check that the Leads address is pasted exactly, and that Receive leads by email is on. Then send a test again. If an email could not be turned into a lead, your primary user gets a We couldn’t create a lead from an email email.

Will I still get an email for each inquiry? Yes. Your company’s primary user gets a New lead email with a button to open it.

My web designer wants to connect the form directly. See Advanced: Connecting a Form by Webhook.